Cancellation Policy

Last Updated: 11.01.2024.

Thank you for choosing Delta Electronics Kosovo LLC (“Delta Electronics,” “we,” “us,” or “our”). This Cancellation Policy outlines our guidelines regarding the cancellation of orders placed through our website [https://www.deltaelectronicstools.com] (the “Site”).

Order Cancellation:

  1. Cancellation Period:

    • Orders may be canceled within 24h hours from the time of purchase. After this period, cancellations may not be possible due to order processing.

  2. Cancellation Process:

    • To cancel an order, please contact our customer service at [info@deltaelectronicstools.com] as soon as possible. Include your order number and relevant details in your cancellation request.

  3. Refund:

    • If the order is canceled within the specified cancellation period, we will process a refund to the original payment method. Please allow 10 business days for the refund to reflect in your account.

Exceptions:

  1. Customized or Made-to-Order Items:

    • Orders for customized or made-to-order items may not be eligible for cancellation after production has commenced.

  2. Shipped Orders:

    • Once an order has been shipped, it cannot be canceled. In such cases, please refer to our Refund and Returns Policy.

Contact Us:

If you have any questions or concerns about our Cancellation Policy, please contact us at [info@deltaelectronicstools.com].

Changes to Cancellation Policy:

We reserve the right to update our Cancellation Policy periodically. The latest version will be posted on our Site with the effective date.