Refund and Returns Policy

Last Updated: 11.01.2024.

Thank you for shopping with Delta Electronics Kosovo LLC (“Delta Electronics,” “we,” “us,” or “our”). This Refund and Returns Policy explains our policy regarding the return and refund of products purchased through our website [https://www.deltaelectronicstools.com] (the “Site”).

Returns:

  1. Eligibility:

    • You may return products within [X] days from the date of purchase. To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.

  2. Return Process:

    • To initiate a return, please contact our customer service at [info@deltaelectronicstools.com] to obtain a Return Merchandise Authorization (RMA) number. Clearly mark the RMA number on the outside of the package.

  3. Shipping Costs:

    • Customers are responsible for return shipping costs, unless the return is a result of our error (e.g., incorrect or defective item).

  4. Refund:

    • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment.

Exchanges:

  1. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately at [info@deltaelectronicstools.com]. We will arrange for the replacement of the item.

  2. Incorrect Items:

    • If you receive an incorrect item, please contact us within [X] days of receiving the product. We will provide instructions for returning the incorrect item and send you the correct item.

Contact Us:

If you have any questions or concerns about our Refund and Returns Policy, please contact us at [info@deltaelectronicstools.com].

Changes to Refund and Returns Policy:

We reserve the right to update our Refund and Returns Policy periodically. The latest version will be posted on our Site with the effective date.